MyEd – Our Parent App

All parents/carers are asked to download the app called MyEd, which TWGSB uses to send in-app messages/reminders and provides parents with many communication and information features to stay in touch with what is going on at school. The MyEd app provides direct access to Iris +Pay (formerly known as Parentmail) and online forms that parents are asked to complete for all trips. In addition, all the in-app messages and a copy of the emails sent directly to parents can be viewed in one place.

MyEd Features

Home: The Home area in the app is accessible by anyone – the ‘School Information’ section is invaluable for parents and older students who are new to the school.

Students: The Students section can be accessed only by parents, and only when their child has been officially enrolled on their first day at TWGSB. Once a student has started at TWGSB the app will link them to the parent and the parent can then access the ‘Students’ area. This allows parents to send and receive in-app messages, to report student absence directly from the app and make full use of the following features:

Forms: On occasion parents will be asked to complete online forms (typically used for trips/outings). The form will be visible under ‘Students’, and disappears when completed by either parent/carer.
Message History: A copy of all the group emails sent directly to a parent’s inbox can be viewed in ‘Message History’ in MyEd.
Payments: The ‘Payments’ option provides access to Iris +Pay/Parentmail, our financial platform by which parents can pay for items/trips etc. as and when requested. The first time that you access Iris +Pay/Parentmail via MyEd, follow these instructions to connect your child to Iris +Pay/Parentmail.
- If you are not already registered for Iris +Pay/Parentmail through another child or school, select ‘I don’t have an account’ and follow the simple instructions to connect.
- If you do already have an account with Iris +Pay/Parentmail, select 'I already have an account' and you should automatically connect without the need to register, providing your Iris +Pay/Parentmail and MyEd accounts both use the same email address.
- You should need to login only once. Thereafter you should be automatically connected to Iris +Pay/Parentmail when using the MyEd app.

MyEd Notifications

Parents, please ensure that you turn on MyEd notifications in your device settings so that you are alerted whenever we send a message. You also need to open the MyEd app at least once a month to keep your account active. If a parent becomes an ‘inactive user’ we are unable to send them in-app messages and they will miss information.

Troubleshooting MyEd

Following your child’s first day at TWGSB, if you don’t see your son/daughter’s name under ‘Students’ in MyEd, please try any/all of the following troubleshooting steps before contacting us for help:

Be sure that you have signed up for MyEd using the same mobile number that we have on your son/daughter's student record (for new parents, this will be the number you provided in the online admission forms). If not, you will need to uninstall MyEd from your device and start again. These numbers must match for parent and student to be linked together.
Close MyEd and re-open.
‘Sync data’ – available from the menu on the home screen of MyEd.
Ensure you are using the latest version of MyEd (Android 4.0.11, iPhone 3.13(112)).
Ensure you are using the most up-to-date operating system for your device.
Power off and restart your device.

TROUBLESHOOTING UPDATE, November 2024:
We have recently been made aware of an update to the MyEd app, which has affected some parents. A new layout of the MyEd app was released, which means that anyone who installs, reinstalls or updates their MyEd app will face the issue of a blank screen/error message regarding no students. To resolve this you will need to uninstall and reinstall the app, go through the process of searching for our school, add your details, and get the confirmation text message. Once past that step, you need to swipe across the screens (swipe from right to left three times), otherwise the registration process is cancelled. Similarly, if you press the back button the registration is cancelled, which is when the blank screen is viewable. These steps will then restore your app's functionality.

TROUBLESHOOTING UPDATE, November 2024:

We have recently been made aware of an update to the MyEd app, which has affected some parents.

A new layout of the MyEd app was released, which means that anyone who installs, reinstalls or updates their MyEd app will face the issue of a blank screen/error message regarding no students. To resolve this you will need to uninstall and reinstall the app, go through the process of searching for our school, add your details, and get the confirmation text message.

Once past that step, you need to swipe across the screens (swipe from right to left three times), otherwise the registration process is cancelled. Similarly, if you press the back button the registration is cancelled, which is when the blank screen is viewable.

These steps will then restore your app's functionality.

If you have any queries please contact us via our main school email address: thegrammarschool@twgsboys.kent.sch.uk.

MyEd in Use

Myed home screen

Myed school information